Privacy Policy: Coastal Pools & Spas Data Protection

Website: coastalpoolsny.com | Effective Date: May 27, 2026

Coastal Pools & Spas (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit coastalpoolsny.com or contact us for pool design, installation, and outdoor living services.

1. Information We Collect

When you visit our website or request a consultation, we may collect the following:

Contact Details — Name, email address, phone number, and mailing address submitted through our forms.
Project Information — Property location, pool type, budget range, and timeline you share during consultations.
Usage Data — IP address, browser type, pages visited, and time spent on pages, collected automatically.
Communications — Records of emails, call notes, or messages exchanged with our team.
Financing Details — Information submitted through our financing pre-approval forms.

2. How We Use Your Information

We use the information we collect to:

Respond to quote requests, consultation inquiries, and general questions.
Schedule site visits, design consultations, and free estimates.
Manage ongoing pool construction, renovation, and maintenance projects.
Process financing pre-approvals and payment arrangements.
Send project updates, appointment reminders, and follow-up communications.
Send promotional information about our services — you may opt out at any time.
Improve our website content, services, and customer experience.
Comply with applicable legal, accounting, and regulatory obligations.

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

Essential Cookies — Required for the website to function correctly, including form submissions and navigation.
Analytics Cookies — Help us understand visitor behavior and traffic sources (e.g., Google Analytics).
Marketing Cookies — Used to measure advertising effectiveness and deliver relevant content.

You may disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Google reCAPTCHA

Our contact forms and scheduling tools are protected by Google reCAPTCHA to prevent spam and automated abuse. By submitting any form on our website, your interaction is subject to Google’s data collection practices.

Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

5. Third-Party Sharing

We may share your personal information with trusted third parties only as necessary:

Service Providers — Website hosting, CRM, email delivery, and analytics vendors who help us operate our business.
Project Subcontractors — Licensed subcontractors involved in completing your pool or outdoor project.
Financing Partners — Third-party lenders if you apply for pool financing through our website.
Legal Authorities — When required by applicable law, court order, or governmental regulation.

All third-party partners are required to maintain appropriate data security safeguards.

Protecting Your Data with Google reCAPTCHA

We retain your personal information for as long as necessary to:

Fulfill the purpose for which it was collected (e.g., completing your pool project).
Maintain ongoing service relationships with existing clients.
Comply with applicable legal, tax, accounting, or warranty obligations (typically 7 years for project records).
Resolve disputes or enforce our agreements.

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access — Request a copy of the personal information we hold about you.
Right to Correction — Request correction of any inaccurate or incomplete data.
Right to Deletion — Request deletion of your personal information, subject to legal retention obligations.
Right to Opt Out — Opt out of marketing emails at any time via the unsubscribe link or by contacting us directly.
Right to Complain — Lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us using the details in Section 11.

8. Children’s Privacy

Our website and services are intended for adults making decisions about residential pool installation and outdoor living improvements. We do not knowingly collect personal information from individuals under the age of 18.

If you believe a minor has submitted information to us, please contact us immediately and we will promptly delete it.

9. Security

We implement industry-standard technical and organizational measures to protect your data, including:

SSL/TLS encryption for all data transmitted through our website.
Secure, access-controlled systems for storing client records.
Limited staff access to personal information on a need-to-know basis.
Regular review of our data collection and storage practices.

No method of electronic transmission is 100% secure. If you believe your information has been compromised, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the effective date at the top of this page and post the revised policy at coastalpoolsny.com/privacy-policy. Your continued use of our website after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Company: Coastal Pools & Spas
Location: Hawthorne, NY — serving Westchester, Rockland, Putnam & Sullivan Counties, and CT
Phone: 914-420-8716
Website: coastalpoolsny.com/contact-us